Update: 30/07/20

Given that the COVID-19 pandemic continues to impact communities around the globe and travel and port restrictions in various parts of the world remain in effect, we have further suspended global cruise voyages through to 31 October 2020.  In an effort to provide additional transparency, beginning in August, we plan to provide an update at the end of each month regarding the status of voyage suspensions, including any potential extensions.

All guests with current and active bookings affected by this suspension will automatically receive an enhanced value future cruise credit (FCC) of 125% of the fare paid.  The FCCs for these voyages will be issued no later than Thursday, 30 July 2020, and can be applied anytime within one year of issue date and toward any Norwegian Cruise Line voyage through to 31 December 2022.

Date: 30/07/20
Source: Norwegian Cruise Line

 

 

Update: 17/06/20

As the COVID-19 pandemic continues to impact communities around the globe, and given the travel and port restrictions in various parts of the world, we have further suspended voyages as follows:

All voyages with embarkation dates from 1 – 31 August 2020
All voyages with embarkation dates from 1 – 30 September 2020; except for Seattle-based Alaska sailings on Norwegian Bliss and Norwegian Joy which continue to be scheduled to operate
Note: We are hopeful that through the support of the Alaska delegation and openness of mayors in Alaska port towns, we have the potential to resume voyages in September.  For this reason, we have excluded the September voyages aboard Bliss and Joy
All voyages in October 2020 to Canada/New England and cruises embarking in Vancouver, including:
Norwegian Bliss: 12 October 2020
Norwegian Joy: 4 October 2020
Norwegian Breakaway: 4 October 2020 and 11 October 2020
Norwegian Gem: 2 October 2020 and 9 October 2020

Date: 17/06/20
Source: Norwegian Cruise Line

 

 

Update: 24/04/20

With the virus impacting communities around the globe, we voluntarily suspended cruise voyages across our fleet and today, we are extending this suspension through 30 June 2020.  We plan to relaunch cruise operations with embarkations beginning 01 July 2020.

All guests with current and active bookings from 15 May through 30 June 2020 will automatically receive their refund in the form of a future cruise credit valued at 125% of the fare paid. These future cruise credits will be issued by Friday 01 May 2020 and can be applied anytime within one year of issue date and toward any NCL sailing through 31 December 2022.

A lesser value refund is also available for guests who elect not to retain the bonus future cruise credits provided. These guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment ninety days after the request for a refund has been submitted. All refund requests must be received via the web form: https://www.ncl.com/case-submission/peace-of-mind, which for these new sailings will be made available from 7 May and refund requests must be submitted by 13 May 2020.

Date: 24/04/2020
Source: Norwegian Cruise Line

 

 

CORONAVIRUS (COVID-19) UPDATE 31/03/20

Today, we are extending this suspension through to 10 May 2020. We plan to relaunch cruise operations with embarkations beginning 11 May 2020.

All guests affected will automatically receive their refund in the form of a a future cruise credit valued at 125% of the fare paid. These future cruise credits will be issued by Monday 6 April 2020 and can be applied anytime within one year of issue date and toward any NCL sailing through December 31,2022.

A lesser vale refund is also available for guests who elect not to retain the bonus future cruise credits provided. These guests can elect to recieve a 100% refund of the fare paid to be reimbursed to the original form of payment 90 days after the request for a refund has been submitted. All refund requests must be via the webform:www.ncl.com/case-submission/peace-of-mind, which is available until 27th April 2020. Currently live for cruise departure dates up untill 11 April 2020, for all departures affected after this date an new form will be available from 13 April 2020.

Updated 31/03/20

Source: NCL

CORONAVIRUS (COVID-19) UPDATES

A Letter from Norwegian Cruise Line President and CEO Harry Sommer

At Norwegian Cruise Line, we put our guests first, and today is no different.

Given the current health environment, I’d like to share an important update about Norwegian Cruise Line’s response to COVID-19. With the virus impacting communities around the globe, we have decided after collaboration with federal officials to voluntarily suspend cruise voyages across our fleet, effective immediately. This action is in effect for voyages with embarkation dates from March 13 to April 11, 2020. We will plan to recommence and operate with embarkations beginning April 12, 2020.

As I have said many times before, the health, safety and well-being of our guests and crew is our highest priority. Whilst we have not had any confirmed cases across our 17-ship fleet and are taking this measure in an abundance of caution, we felt it necessary to do our part. Working closely and in partnership with local, state, federal and global agencies, we are committed to taking all appropriate steps and actions to combat the spread of COVID-19.

Voyages that are underway will conclude and guests will be disembarked as soon as possible and assisted with travel arrangements. Other impacted guests and travel partners will be contacted with specific details shortly. However, in the meantime, please note that we will provide guests with future cruise credit and refund options. Please note:

Guests who are booked on voyages with embarkation dates from March 13 to March 17, 2020 are asked to contact their travel professional or contact us for more information.
Guests will receive a 150% refund of the fare paid in the form of a future cruise credit, which can be applied toward any cruise through December 31, 2022.
Guests who are booked on voyages with embarkation dates from March 18 to April 11, 2020 are asked to contact their travel professional or contact us for more information.
Guests will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2022.
Guests who do not want to avail themselves of the future cruise credit will receive a 100% refund of the fare paid reimbursed to the original form of payment within 90 days of completing the request form on this page which will be made available beginning March 23, 2020. We ask guests to wait to contact us regarding any refund until after March 23, 2020 as our reservation system will allow us to accommodate their requests at that time.

We are incredibly appreciative of your loyalty and trust in allowing us to welcome you aboard our amazing ships. We remain dedicated to providing our guests with the best travel experiences across the globe, and we look forward to welcoming you aboard very soon.

Harry

——–The safety, security and well-being of our guests and crew is our number one priority. We have implemented several preventative measures – the strictest out there – due to growing concerns regarding COVID-19 infections. We will continue to consult with The World Health Organisation (WHO) and the U.S. Centres for Disease Control and Prevention (CDC) and take additional preventative actions as deemed necessary.

We apologise for the inconvenience to any guests affected by these new measures which have been put in place to ensure the safety, health and well-being of all our guests and crew members.

Source : NCL

Date : 13/03/20