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Privacy Policy

This privacy notice explains how VISION CRUISE use any personal information we collect about you when you use this website or contact us in any other way.  The protection of your personal information is important to us and we are committed to protect this information. ‘Vision Cruise’ is a trading name of Cavendish House Enterprises Ltd.

For more information visit our Terms and Conditions page https://www.visioncruise.co.uk/terms-conditions/

When you Enquire and Register for Offers

When enquiring with Vision Cruise, whether that is via the website, email, telephone, call back system, social media, on all occasions you will need to provide us with your name, address and full contact details including telephone and email address.  At this time you will be asked to if you would like to receive offers in the future, via post, email, text and phone.  Your preferences will be recorded and we will only send you details if we have your consent.

We will also require information for any enquiry you make, including, but not limited to, dates, destinations, special requests, passenger numbers and any other details.

 

WHEN YOU BOOK

There may be further information required once you wish to confirm a booking, which may consist of, but not limited to:-

  • Full names of all passengers
  • Dates of birth
  • All contact details, address, email, phone number
  • Passport details
  • Insurance policy details
  • Next of Kin
  • Dietary Requirements
  • Medical needs

The holiday company providers may require further information for them to fulfil the travel arrangements that we have made through them on your behalf

We will continue to contact you and keep you up to date about your forthcoming booking, and this maybe by Post, Phone and email.

We may also request a third party contact you, we currently work with Feefo who do a survey on our behalf to rate our services, and we publish these results on our website as well as on the third party site. If however this is something that you do not wish to be contacted for, then please let us know

 

AFTER – WE WILL CONTINUE TO KEEP YOU UP TO DATE WITH OFFERS

However, if at any stage you decide that you do not wish to continue receiving marketing approaches, then please notify us at: [email protected], stating your full name and address (failure to do so will result in us being unable to locate your details).

 

External links

This website contains links to other websites. This privacy notice only applies to this website (www.visioncruise.co.uk). When you link to other websites please read that website’s privacy policy.

Security

This website has security measures in place to protect the loss, misuse, and alteration of the information under our control. We do not share any information with third parties. This website contains an SSL certificate which ensures all data passed between the web server and browsers remain private and integral. We also record our telephone calls, but these are stored securely and only used for training and information purposes.

Further or additional information

This website supplements the information that you provide with information that is received from third parties, for example, to make sure the information is accurate or for the prevention or detection of crime.

Choice/Opt-Out

This site gives users the following options for modifying or removing their information we have in our database to not receive future communications or to no longer receive our service. To remove your details from our database you can call the following free telephone number: 0800 655 6601.

Contacting the Website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Website, you can contact:

Passenger Relations
Vision Cruise
Cavendish House
Brighton Road
Liverpool
L22 5NG
E-mail: [email protected]

Registration Help Desk & Enquiries
Tel: 0800 655 6601
E-mail: [email protected]

Customer Comments, Passenger Relations & Cruise Reviews
Tel: 0800 655 6601
E-mail: [email protected]

 

What are cookies and web tags?

Cookies are small text files that are downloaded onto your computer’s hard drive through your web browser to identify your computer.

If you pro-actively click to indicate that you wish this website to remember certain details a cookie will be downloaded so that, upon re-visiting the same page in the website, the cookie will automatically re-populate the information, without your having to re-enter it.

Cookies do not identify you personally, (cookies identify your computer) unless you have knowingly provided us with personal information.

What cookies do we use and what do they do?

Some pages of our website have been coded with ‘analytics’ so as to enable us to monitor use of our website, by providing us with the following types of anonymous information:

The number of unique users of, and visits to, our website;

The URL address you have left to come to our website;

Which search engine and search words you have used;

Whether you are a return visitor;

Which browser you are using and the country in which your computer is located;

The pages on which you enter and leave our website;

Which other pages of our website you visit and for how long; and

The paths you use to navigate through our website.

The information from these web tags, is aggregated for all our website visitors, and enables us to build up a picture of what types of visitors our website is attracting, how visitors use our website, and which of our products and offers most interest our visitors. This helps us to continually improve our website and provide content which is of more interest and relevance.

We use a third party website analytics provider, Google Analytics, to track and analyse the information recorded by the web tags on our behalf. For further information about Google Analytics please see Google Analytics Info.

We may remarket your information. Remarketing means that were you have previously visited our website, Google may use cookies to show ads based on your previous visits to our website. Any information collected is used only for remarketing purposes and will not be used by Google in any other way. You can edit your Google Ad Preferences. To find out more about how Google uses any data it collects please visit Google Policies & Principles.

Cookies and your web browser

You can easily disable cookies within your browser preferences. Please be aware that if you do so you may lose certain functionality throughout the website.

Most web browsers automatically accept cookies, but you can change your browser settings to prevent this. On most web browsers the “help” tab on the toolbar will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether.

For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website www.allaboutcookies.org.

Updated May 2018

 

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0800 655 6601
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Call now to book
0800 655 6601
or alternatively
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