Holland America Line only permits service animals onboard, defined as those animals that are individually trained to provide assistance to an individual with a disability. They do not permit guests to bring pets, therapy/companion animals, and other animals that do not meet the definition of service animals. If you have any questions about whether the animal you wish to bring on board is, in fact, a service animal, you may contact the Access & Compliance Department.
Guests who are Deaf or Hard of Hearing
To help maximise the cruise experience for guests who are deaf or hard of hearing, Holland America Line has made the following items available:
- Stateroom kits that include a visual and tactile alert for someone knocking at the door, the phone ringing, or an alarm.
- Stateroom televisions capable of showing closed captioning (some satellite feeds do not transmit with captioning, so this feature is available only when the signal the ship receives has captioning).
- Telephones with amplified sound for staterooms.
- Assistive Listening Systems with portable receivers in the show lounges to assist guests who are hard of hearing to hear the shows.
- Written safety information and a copy of the lifeboat drill safety speech.
Guests who are Blind or have Low Vision
To help maximise the cruise experience for guests who are blind or have low vision, Holland America Line has made the following items available:
- Window-Eyes computer software in the Explorations Café that allows guests to navigate the web by listening to the text.
- Downloadable daily activities, news, and menus for guests with laptops with screen reader programs. These items may also be downloaded to the Window-Eyes enabled computer in the Explorations Café.
- With 45 days notice, large print or Braille menus describing the inspired cuisine offered across a myriad of venues, from the elegant Dining Room to the casual Lido Restaurant.
- Familiarisation tour of the vessel upon arrival.
Cruising for Children with Special Needs
At Holland America Line they do not discriminate against individuals on the basis of disability. They seek to the extent feasible to accommodate the needs of all individuals with disabilities, including children. However, due to the sensitivity of caring for any child, with or without a disability, they must first determine what the child's specific needs are so they may properly evaluate and determine the best and safest way to meet the child's needs. They encourage families to contact the Access & Compliance Department prior to their cruise, to evaluate and determine what the child's specific needs will be and how best to accommodate those needs.
Personal Mobility Equipment
For the safety of all guests and crew and to enhance accessibility, Holland America Line strongly recommends that all personal electric mobility equipment meets the following criteria:
Width: 23" maximum in order to be accommodated in a standard stateroom, unless collapsible to a width of 23" or less
Weight: 100 lbs. maximum without battery
Batteries: Must be Gel or Dry Cell or AGM (Absorbed Glass Mat) only
They recognise that for some people, a larger scooter may be essential. If you believe you need a larger scooter, please contact the Access & Compliance Department so that you can discuss your requirements.