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Update 12/06/2020

Due to the continued global pandemic outbreak of the Covid-19 coronavirus, Government advisories still in force and the lockdown of many countries and ports around the world, Cruise & Maritime Voyages (CMV) have taken the decision to further extend the suspension of all our worldwide cruises from 01 July 20 to  25th August 2020.

There were no reported cases of Covid-19 coronavirus on any of our small to medium sized ships. The top and overriding priority has been the health and safety of our passengers and crew and they have been safely repatriated onboard our vessels to their home ports in the UK & Germany.

We continue at present to employ shipboard officers and crew members throughout this suspension period and they are looking forward to welcoming back on board all our passengers just as soon as this crisis is over.

All affected passengers are being offered an attractive future cruise credit of 125% on the amount paid for their cruise fare, valid until 31st March 2021 and redeemable against the best deal of the day including our great value Buy One Get One Free Offer applicable on all 2021 sailings or 2022 when the program is released later this year.   Please note, The cruise credit does not apply to teenagers and children under 16 years booked on one of our summer holiday three generation cruises at the special supplementary fares. Instead a 50% discount will apply to the 2021/2022 teenager and child fares for transfer bookings.

Date: 12/06/2020
Source: Cruise & Maritime Cruises

 

 

UPDATE 07/05/2020

Due to the continued global pandemic outbreak of the Covid-19 coronavirus, Government advisories still in force and the lockdown of many countries and ports around the world, Cruise & Maritime Voyages (CMV) have taken the decision to further extend the suspension of all our worldwide cruises from  25th May to  30th June 2020.

There were no reported cases of covid-19 coronavirus on any of CMV’s small to medium sized ships. The top and overriding priority has been the health and safety of passengers and crew and they have been safely repatriated onboard our vessels all returning to their home ports in the UK & Germany.

CMV continue at present to employ shipboard officers and crew members throughout this suspension period and they are looking forward to welcoming back on board all our passengers just as soon as this crisis is over.

All affected passengers are being offered an attractive future cruise credit of 125% of the amount paid for the cruising holiday valid until 31st March 2021 and redeemable against the best deal of the day including our great value Buy One Get One Free Offer applicable on all 2021 sailings. The Buy One Get One Free offer has been extended to 31st May 2020.  Terms & Conditions apply.

Date: 07/05/2020
Source: Cruise & Maritime Voyages

 

UPDATE 06/04/20

Cruise & Maritime Voyages confirms an extension to the suspension of all worldwide cruises until 24th May 2020

Cancelled Cruises departing between Saturday 25th April to Sunday 24th May 2020 – All sailings cancelled on Monday 6th April 2020.

Future Cruise Credit Voucher – Affected passengers will be sent a 125% future cruise voucher. The voucher is valid for any cruise departing up until 31st December 2022 and can be redeemed at any time until 31st December 2020.

If the passengers do not wish to rebook or transfer to a later date, then a Credit Refund Note will be issued for 100% of monies paid.  This Refund Credit Note can still be used against any future published cruise and must be redeemed by 31st July 2020.  If the credit note is not used by 31st July 2020 a cash refund will be offered in line with travel industry guidelines.

Cruises departing between Monday 25th May to Friday 31st July 2020
Customers can cancel their cruise up to 7 days prior to departure and receive a 125% future cruise voucher, provided they have paid in full.  The voucher is valid for any cruise departing up until
31st December 2022 and can be redeemed at any time until 31st December 2020.

If our mutual customers do not want to pay their full balance, they may cancel at 90 days prior to departure and receive a future cruise credit voucher equal to the value of the deposit or the amount they have paid. The voucher is valid for any cruise departing up until 31st December 2022 and can be redeemed at any time until 31st December 2020.   Standard Commission terms apply.

This flexible cancellation/transfer policy also applies to new bookings based on a 100% Future Cruise Credit on monies paid. Terms & Conditions apply.

Date: 06/04/20
Source: Cruise & Maritime Voyages

 

 

UPDATE 23/03/20

*Passengers wishing to cancel booking:

… If the future cruise credit voucher offer does not suit the affected passengers requirements at this time, please register for a full refund which will be processed in due course

CMV UK 2020 program  – Updated Cruise Cancellation & Transfer Policy (18 March 2020)

CMV Suspended Sailings (Friday 13 March to Friday 24 April 2020)

Customers will receive:
Future cruise credit voucher based on 125% of ticket monies paid.
Special 20% discount against CMV’s Onboard Additions beverage packages.
10% shore excursion discount.
One cabin category upgrade (subject to availability).
T&C’s apply

Future Cruise Credit Vouchers
Valid until booking deadline date of 31 Oct 20.
Voucher can only be issued provided monies have been received by CMV, either directly or via the Agent/Operator.
Redeemable on any published sailing up to 30 Nov 21.

Sailing as planned (Passengers maintaining existing booking, unchanged):-
We are pleased to be able to offer some on-board spending money to enhance the customers cruise holiday.
The amount received depends upon the number of nights spent on board with us and is as follows:

3-4nts £75 per cabin
5-9nts £150 per cabin
10-16nts £300 per cabin

Plus 10% future cruise discount based on the best deal of the day.
Redeemable on any published sailing up to 16nts 30 Nov 21.

*Passengers wishing to cancel booking:

A Flexible Cancellation Policy has been introduced:-
Cancel up to 7 days before sail date without charges/fees then either:-

Transfer to a new selected cruise utilising a future cruise credit voucher based on monies paid OR hold on to the voucher until ready to book.

Note: the future cruise voucher has a booking deadline date of 31 Oct 20.

Future Cruise Credit Vouchers
Valid until booking which must be made by 31 Oct 20.
Redeemable on any published sailing up to 30 Nov 21.

Source: CMV Voyages

Date: 19/03/2020

CMV – Coronavirus Update – Friday 13 March 2020 18:00 (GMT)
CMV CRUISE OPERATIONS SUSPENDED UNTIL 24th APRIL 2020
Due to the escalating global pandemic outbreak of the Covid-19 coronavirus, updated Government advisories and the impending lockdown of many ports around the world, Cruise & Maritime Voyages has confirmed the temporary suspension of all worldwide cruise operations for embarkations taking place from today (Friday 13 March 2020) for six weeks until Friday 24 April 2020.

Cruise & Maritime Voyages is Britain & Australia’s leading privately owned independent cruise line and together with its sister brand, TransOcean Kreuzfahrten in Germany, is a business built on solid foundations with a huge and loyal customer base and valued international travel trade support.

Our top and overriding priority is the health and safety of our passengers and crew. As such, all CMV vessels will be returning to their disembarkation homeports in the UK & Germany with the repatriation of international passengers as required.

CEO, Christian Verhounig said, “Due to this fast-evolving global pandemic, we are simply unable to continue performing our scheduled itineraries and to deliver the travel experience expected by our valued passengers. We have therefore taken the very difficult decision to temporarily suspend all cruises until Friday 24 April 2020 when we very much hope to be able to resume service. These are indeed challenging circumstances but rest assured, they will be overcome with fortitude and the minimum of disruption”.

All affected passengers will be offered a full refund or an attractive future cruise credit of 125% of the value of their cruise. This credit can be used against the best deal of the day including the current 2021 Buy One Get One Free Offers & 2020 late saver deals. Passengers that opt to transfer will also enjoy a special 20% discount against CMV’s Onboard Additions beverage packages, plus a 10% shore excursion discount and a one cabin category upgrade (subject to availability).

The future cruise credit can be used to purchase any published cruises featured in CMV’s 2020 & 2021 cruise programs and must be booked by 31st July 2020.

Further details will be published in due course and we will be contacting affected passengers as a matter of urgency.

 

Cruise & Maritime Voyages Suspended Operations Statement from Cruise & Maritime Voyages on Vimeo.

Marco Polo – Grand Africa & Indian Ocean Voyage P005 – Sunday 15 March 2020 11:45 (GMT)
We are continually monitoring the situation regarding the ongoing COVID-19 (novel coronavirus) outbreak and the ever-changing policies of different countries around the world.

Our local agent in Malta has informed us that our scheduled technical call on Monday 16th March 2020 is no longer an option and no other scheduled calls on this itinerary can be made. Therefore Marco Polo will now proceed directly to Bristol Avonmouth with an estimated arrival date of Sunday 22nd March 2020.

Our top and overriding priority is the health and safety of our passengers and crew. We apologise for any inconvenience this change may cause and thank our passengers for their understanding and patience.

 

CMV – Coronavirus Update – Thursday 12 March 2020
Further to our previous statements Cruise & Maritime Voyages continues to closely monitor the situation regarding the ongoing coronavirus outbreak (COVID-19) and continues to work with The World Health Organisation (WHO), Cruise Line International Association (CLIA), the UK Foreign and Commonwealth Office (FCO), The German Federal Ministry of Health (Bundesministerium für Gesundheit), U.S. Department of Health & Human Services and the Australian Department of Health.

We are continually monitoring and assessing the impact of the latest developments and health advisories, as well as various travel and entry restrictions which are increasingly impacting cruise ship itineraries and connecting travel. We are actively seeking to mitigate these risks to our passengers and crew and are making appropriate adjustments to our operations to protect all onboard our ships.

 

Protecting our Passengers and Crew
Heightened precautions have now been imposed in numerous ports of call, including Singapore, India and New Zealand. As a result of these recently introduced measures, with immediate effect, the following measures have been implemented:

Pre-boarding screening will be conducted for all passengers, crew and visitors in all embarkation ports with further medical evaluation if necessary.
As part of these measures, passengers and crew who have travelled from or through mainland China, Hong Kong, Macau, Japan, South Korea, Iran or Italy within 30 days of embarkation will not be permitted to board our ships.
All persons who, within 30 days before embarkation, have had close contact with anyone suspected or diagnosed as having coronavirus, or who is currently subject to health monitoring for possible exposure to coronavirus, will not be permitted to board our ships.
If a passenger arrives at the ship and shows symptoms of Coronavirus, then they will be refused boarding.
As well as working to protect everyone onboard our ships, we are actively seeking to minimise any possible impact on our passengers, their bookings and travel arrangements. We will communicate updates and advise passengers and travel agents of any changes as soon as possible.

 

Upcoming Itinerary Changes
Currently, all upcoming CMV cruises will be operating as normal and there are no itinerary changes.

In the event of any new itinerary or operational changes for sailings, affected passengers will be contacted as a matter of urgency by CMV or their travel agent.

For further information on the 2020 Grand Round the World Cruise onboard Columbus please click here.

Source : Cruise & Maritime

Date : 13/03/20

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