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Coronavirus Update

Statement :

Vision Cruise with family values

As a company, that are ABTA and ATOL bonded, who have been selling Cruise Holidays for over 30 years, our mandate has always been that our customers come first, making sure they come back to us, not only for the great value we provide, but our customer service, and knowledge that we can provide.

During this time, with the much publicised concerns and constant daily changes in the information and situation on the Coronavirus, Vision Cruise can provide you with the most up to date information on the situation regarding your travel arrangements, whether you are already booked or looking to book, we are here to listen and advise.

We have all the latest information from each of the cruise lines, airlines, government agencies, tourist offices, which will help you decide on your travel arrangements.

For advice go to the links below to see the current situation for your relevant supplier.

Our Advice:

Please check the details below for the relevant cruise lines that you’re booked on. We are continuously working through bookings and contacting our customers in chronological order so please bear with us at this busy and difficult time.

We have been inundated with emails and calls and so ask for your patience and understanding as we manage this ever-changing situation. If you have contacted us via email and have not yet heard back from us, we sincerely apologise and please know that our team are working as fast as they can. We thank you all for you continued support and patience.

For country specific advice please click here
For advice from ABTA click here
For the Cruise Lines International Associations most recent statement regarding Coronavirus click here

Latest Updates from specific Cruise Lines : 

Azamara

(22/06/2020)

Now suspended until: 30/09/2020

(23/06/20)

Now suspended until: 15/09/2020

(21/05/20)

Now suspended until: 31/07/2020

(25/03/20)

Azamara has decided to extend the suspension of sailings:
Suspended Until: 11/05/2020

(14/03/20)

Suspended Until : 11/04/2020

Compensation Offered : 125% Future Cruise Credit or 100% Refund

Click Here

Carnival Cruises

(22/06/2020)

Now suspended until: 30/09/2020

(04/05/2020)

Now suspended until: 31/07/2020

(30/03/20)

Suspended Until: 11/05/2020
All Alaska sailings suspended until: 01/07/2020
All San Francisco sailings suspended until: 2021
All Carnival Radiance sailings suspended until: 2/11/2020
All Carnival Legend sailings suspended until: 31/10/2020

Compensation offered: 100% full refund OR 100% future cruise credit plus a bonus onboard credit offer

(14/03/20)

Suspended Until : 09/04/2020

Compensation Offered : 100% Future Cruise Credit + Onboard Credit (depending on cruise duration) or 100% Refund

Click Here

Celebrity Cruises

(05/08/20)

Now suspended until: 31/10/20

(23/06/20)

Now suspended until: 15/09/20

(21/05/20)

Now suspended until: 31/07/2020

(25/03/20)

Celebrity Cruises has decided to extend the suspension of sailings of our global fleet.
Suspended Until: 11/05/2020

(15/03/20)

Suspended Until : 11/04/2020

Compensation Offered : 125% Future Cruise Credit or 100% Refund

Click Here

Cruise & Maritime

(21/07/2020)

Cruise line have now gone into administration

(12/06/2020)

Now suspended until: 25th August 2020

(07/05/2020)

Now suspended until: 30th June 2020

(06/04/20)

CMV UK now suspended cruises until 24th May 2020.
Plus new Reassurance & Transfer Policy in place.

(19/03/20)

CMV UK 2020 program  – Updated Cruise Cancellation & Transfer Policy

(13/03/20)

Suspended Until : 24/04/2020

Compensation Offered : 125% Future Cruise Credit + discounts on additions package and shore excursions or 100% Refund

Click Here

Cunard

(09/06/20)

Queen Mary 2 & Queen Victoria now suspended until 1st November 2020
Queen Elizabeth now suspended until 23rd November 2020

(23/04/20)

Queen Mary 2 & Queen Victoria now suspended until: 31st July 2020
Queen Elizabeth now suspended until: 8th September 2020

(30/03/20)
Suspended until: 15th May 2020

(19/03/20)

Affected bookings up to including 31/08/20

Compensation offered :110% Future Cruise Credit

(16/03/20)

Suspended Until : 11/04/2020

Compensation Offered : 125% Future Cruise Credit or 100% Refund

Click Here

Fred Olsen

(04/08/2020)

Additional cruises cancelled

(08/04/20)

Update to balance due dates

(25/03/20)

New Booking Reassurance Guarantee

(16/03/20)

Suspended Until : 23/05/2020

Compensation Offered : Transfer + 25% FCC or 100% Refund

Click Here

Holland America Update

(07/05/2020)

Now suspended all Alaska, Europe & Canada, New England sailings for 2020

(15/4/20)

Now Suspended Until 1st July 2020

(19/03/20)

Now Suspended Until: 14/05/2020

(13/03/20)

Suspended Until : 14/04/2020

Compensation Offered : 125% Future Cruise Credit + US$250 Onboard Credit per person or 100% Refund

Click Here

Marella Cruises

(30/03/20)

Now Suspended Until: 16/04/2020

(15/03/20)

Suspended Until : 28/03/2020

Compensation Offered : Transfer or Full Refund

Click Here

MSC Cruises

(07/07/2020)

All Northern Europe sailings now suspended until 18th October 2020

(04/06/2020)

Now Suspended Until: 31st July 2020
Flexible Cruise Programme extended to cover sailings up until 31st October 2020

(29/04/2020)

Now Suspended Until: 10th July 2020

(01/04/2020)

Now Suspended Until: 29/05/2020
Compensation Offered: 125% Future Cruise Credit

(19/03/20)

Update re: halting of fleet operations through to 30th April 2020

(14/03/20)

Suspended Until : 30/04/2020 (US Based Ships)

Compensation Offered : Depends on departure

Click Here

Norwegian Cruise Line

(17/06/20)

Now suspended until: 30th September 2020

(24/04/20)

Now suspended until: 30th July 2020

(31/03/20)

Extended suspension through to May 11th 2020

(13/03/20)

Suspended Until : 11/04/2020

Compensation Offered : 125% Future Cruise Credit or 100% Refund

Click Here

P&O Cruises

(02/06/20)

Now suspended until: 15th October 2020

(23/04/20)

Now suspended until: 31st July 2020

(30/03/20)
Suspended until: 15th May 2020

(19/03/20)

Affected bookings up to including 31/08/20

Compensation offered :110% Future Cruise Credit

(16/03/20)

Suspended Until : 11/04/2020

Compensation Offered : 125% Future Cruise Credit or 100% Refund

Click Here

Princess Cruises

(06/05/20)

Global ship operations paused for remaining 2020 summer season

(15/4/20)

Now Suspended Until 1st July 2020

(12/03/20)

Suspended Until : 10/05/2020

Compensation Offered : 225%-125% Future Cruise Credit (depending on date) or 100% Refund

Click Here

Regent Seven Seas Cruises

(17/06/20)

Now suspended until: 30th September 2020

(20/05/20)

Now suspended until: 29th July 2020

(24/04/20)

Now suspended until: 30th July 2020

(01/04/2020)

Now Suspended Until: 11/05/2020

(13/03/20)

Suspended Until : 11/04/2020

Compensation Offered : 125% Future Cruise Credit or 100% Refund

Click Here

Royal Caribbean

(22/06/2020)

Now suspended until: 30/09/2020

(26/06/20)

Now suspended until: 15/09/20

(21/05/20)

Now suspended until: 31/07/2020

(25/03/20)

Royal Caribbean Cruises Ltd. has decided to extend the suspension of sailings of our global fleet.
Suspended Until: 11/05/2020

(15/03/20)

Suspended Until : 10/04/2020

Compensation Offered : 125% Future Cruise Credit or 100% Refund

Click Here

Seabourn

(07/05/2020)

Now suspended until October/November depending on ship

(16/04/20)

Now Suspended Until: 1st July 2020

(08/04/2020)

Updated Cruise with Confidence policy

(01/04/2020)

Now Suspended Until: 14/05/2020

(13/03/20)

Suspended Until : 13/04/2020

Compensation Offered : 125% Future Cruise Credit or 100% Refund

Click Here

For anything that hasn’t been covered here you can contact us via live chat or give us a call on 0800 655 6601.

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